Thursday, 18 October 2018
I wrote this in reflection of a career decision. I am not someone who loves to remain in my comfort zone but again I love to know all the details before I take a leap which is in its self equally an obstacle to progression.
The word for you today is.. take that leap & have no regrets!
Monday, 15 October 2018
When I was still in the banking sector, I can vividly remember one of the training's I had on managing complaints & customer feedback. I also observed a lot about how complaints were handled in M&S when I had a part time job while doing my masters degree. Now one of the differences between a good business & a 'not so good' business is the way they handle feedback/complaint especially when it is not a positive feedback. A good business uses the complaint to their advantage by the way they respond to it while a 'not so good' business ends up spiraling up the negative view of the customer and exacerbating the already bad situation.
Its as little as your opening remark... start with a 'Thank you' for your feedback... we are sorry you feel this way..... however.... then at this point, you begin with clarification or better still you let the customer/client know you will be looking into the situation.
I am fortunate to seat at the board of a private school and on one day, I received a complaint from a parent & when I called my staff to notify them, they go " These parents' always complain"..... my response was "If we treat every complaint this way, we will never make amends because we are not taking responsibility but we are pushing the blame back to the parents. Our response should be we will look into it, and if we are justified that we are not in the wrong, even then we should still be careful in the response style we choose".
Many businesses struggle with handling complaint/feedback but if a business succeeds in this area, it takes the business to a very strong position with competitors.
So if you are an entrepreneur or thinking of becoming one, make sure you have this sorted!
Sunday, 14 October 2018
Friday, 5 October 2018
God speaks in many ways, through friends, family, strangers, the bible & even through this blog! Oh yes!!😀
Today look what He told me via my devotional, I am so blessed & hope it blesses you too?
‘See the whole scope of God’s work from beginning to end.’
Ecclesiastes 3:11 NLT
Often life doesn’t go according to plan. A promotion doesn’t happen in time and your career plans get side-lined, or a relationship backfires and you spend every waking moment analysing what went wrong. The secret to real peace lies in seeing ‘the whole scope of God’s work from beginning to end’, and accepting that He works according to His own timetable. Have you ever tried unlocking the door to your house when you’re rushing, weighed down with packages, and the phone is ringing? It’s the right key, but it won’t work because you’re forcing it. Once you relax, the door opens with no problem. One counsellor says: ‘Stop trying so hard. You’re sabotaging yourself. Once you decide a situation is good or bad, you put yourself in a position of having to do something about it. For example, if someone is “good” you start comparing yourself: am I better or worse? How do I need to improve? We’re exhausted before we begin!
|When the path is uphill...walk up the hill!|
When the path is uphill – walk up the hill! When you have to go around an obstacle…go around it! Accept the path before you. The Bible says there’s “a proper time and procedure for every delight” (Ecclesiastes 8:6 NASB). Sometimes that means you don’t get what you want today, you get what you have today. Maybe something needs to happen first. Or there’s an important lesson God wants you to learn and you’re trying to avoid it. Or it’s just not time. Stop trying so hard to make things happen on your timetable. Do what you can do in peace, surrender the rest to God, and watch the “impossible” fall into place.’
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